We offer unlimited free technical support to our customers who have purchased support for their software. Triexa reserves the right to withdrawl technial support for any discontinued or outdated version of a product. If technical support is no longer available for an old version of a product, customers may upgrade to a newer version, which may require an additional fee if the license has expired. We reserve the right to make changes to pricing and/or support service specifications at any time. Our reply duration may vary due to overload and traffic.

Our support policy does not cover the following subjects:

• Problems encountered while installing
  Triexa limits the support with the installation process. This is because some customers opt to purchase product installation, and so we cannot provide support during the installation process. If you would like to have Triexa install your product for you, please contact our support department.
• Server configuration
  Our support policy does not include server configuration. Triexa will answer and help to support requests which are related with its software.
• Support team request reply period and duration
  The time in which a Triexa staff member will reply to your support request greatly depends on the support load at that time.

If you require any technical support while using the software, we would be more than happy to assist you! We offer technical support via e-mail and live chat through ICQ, MSN Messenger, AOL Instant Messenger or Yahoo! Messenger. Please see the contact page for more information.

Our goal is to provide the best service possible by addressing each customer's concern as soon as possible. All inquiries are generally answered in the same order they are received. Ocassionally there is a very urgent support request which we receives top priority.